Service Sentinel

What are the Service Sentinel℠ Water & Sewer Service Line Maintenance plans?
The Service Sentinel℠ plan covers any maintenance activity caused by normal breakage or rupture that develops in the customer owned water and/or sewer service lines.

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(860) 747-1665


Proudly Serving the
Communities Of:

  • Connecticut
  • Massachusetts


With the Service Sentinel℠ maintenance plan there is no deductible. This is not an insurance program. The cost of all repairs or replacement of covered parts are paid by Service Sentinel℠.  Click here to view the plan's terms & conditions.

The Service Sentinel℠ includes all parts, materials, and labor required to repair or replace the following, under their respective plans:

  • Water service line
  • Customer main (meter) valve
  • Sewer service line

It is not uncommon for water service lines to break and begin leaking when the ground shifts due to freezing and thawing cycles. Sewer lines can back-up or break due to tree root growth.

As a homeowner, you are responsible for the repair and maintenance of the water and sewer service lines typically from your property line to your house.

  • A broken water service line can cost $2,500 or more to repair.
  • A broken sewer service line can cost $5,000 to repair.

The costs of repairing or replacing water and sewer service lines are generally not covered by typical homeowner’s insurance policies or they have large deductibles. Contact your insurance agent for details.
Enrolling in the Service Sentinel℠ maintenance plan can save you hundreds, even thousands of dollars in repairs.

How Much Does the Protection of Service Sentinel℠ Cost?

Water Plan Option

Two Year
Water Plan Option

Combo Sewer & Water Plan Option

Two Year
Combo Sewer & Water Plan Option

“Dear NESC,

Thank you for the speed in which our claim for a sewer problem was handled. We appreciate your assistance with this claim. We appreciate your going over and above and would be happy to recommend New England Service Company to anyone who wants to protect their water or sewer lines. Our sincere thanks, ”

The Del Conte Family